Tel: +34 902 030 228
WhatsApp: +34 606 468 238
Monday to Friday
8:30-13:30 / 15:30-18:30
The business holder of partsss.com Parts Retail S.L. with NIF B-55254585, with social address based at Sant Antoni Maria Claret 28 2-2, 17001 Girona, registered at the Commercial Registry of Girona located at Tomo 2821, page 85, sheet GI-51736, enrolled the 27th of April, 2011
2.Intellectual property of the web page
All the rights to the intellectual property of the content on this website, it’s design, images, fonts, are exclusive to Partsss Retail S.L. including the exclusive rights of exploitation of said property. The distribution, duplication, public communication, partial or complete transformation of this property remains prohibited without authorization from Partsss Retail S.L. Nonetheless, all commercial names, brands or symbols of any type of content within the website are protected by law.
Currently, all services provided via the web page are offered without the need for the user to be registered. Nevertheless, Partsss Retail S.L. reserves the right to request the user to be registered in order to access certain services. The registry will be carried out following the conditions of said service otherwise, the conditions of use of the website. In any case, a prior activation via the email address provided is required to guarantee the identity of the user.
4. Web page content and links
Partsss Retail S.L. is not responsible for the misuse of the content on our web page, being exclusive responsibility of the person who uses or accesses the website. Nor are we responsible for the information or content found on third party web pages accessed via links or search engines within partsss.com, or content introduced directly by other users via the advertisements section.
5. Products acquired via partsss.com
Partsss Retail S.L. is not responsible for the misuse of products acquired via our web page, being exclusively the user's responsibility.
6. Exchange or spreading of information
Partsss Retail S.L declines all responsibility derived from the exchange of information between users via our website. We especially do not take responsibility of the use minors might have in the case of sensible content being accessed by these. The user agrees to use the site complying morally and with the law, to not use it for unlawful activities, nor threatening third party rights. In turn, the user agrees to introduce truthful information in his publication, as well as in the advertisements section, as in all forms necessary for the sale of our products, as in any enquiries carried out. Despite this, Partsss Retail S.L. reserves the right, under its criteria and any circumstance, cancel, eliminate or forbid some or all services within the website to any of the users when under misuse as it is detailed in these general or particular conditions of each service.
7. Web page update or modification
Partsss Retail S.L. reserves the right to update, modify or eliminate information within the website, as well as the configuration or presentation, at any moment without prior notice or assuming any responsibility for it.
8. Aspects on technical advice
At Partsss Retail S.L. we do not assume any responsibility derived from technical problems or computer equipment failures, not attributable to our company, performed during an internet connection, as in damages that could be caused by third party interference legitimately out of Partsss Retail S.L’s control. We are also exonerated from any responsibility to possible damages the user can experience as a result of errors, defects or omissions of the information provided when coming from external sources to us.
9. User data processing
Complying with the established Constitutional Law 15/1999, of the 13th December, of Personal Data Protection, Partsss Retail S.L notifies their clients that the details provided will be included in an automatic file of personal data, created and maintained under responsibility of Partsss Retail S.L. with purpose of said file to provide a more efficient order process a send future commercial offers of products and services that might be of interest to our customers. Partsss Retail S.L guarantees the security and confidentiality of the information provided. This way, committing and complying with their obligation to keeping secret personal data and their duty to adopt the necessary measures to avoid alteration, loss or unauthorized use of said data. Thus, information of our clients will not be used for commercial purposes or be handed over to third parties. Partsss Retail S.L customers may at any time exercise the rights of access, rectify, cancel or disagree, by communicating in writing to our email address.
10. Access security
Access to paysites through de POS service is carried out via the “CAIXABANK” secure line, being the banking entity chosen by Partsss Retail S.L.
11. Applicable legislation and jurisdiction
Generally the relation with our customers, derived from the provision of the services within our website, are subject to Spanish legislation and jurisdiction.
The users of our website are conscious of all the above and accept it voluntarily. If you wish to comment or make any suggestion, you can use our email address: firstname.lastname@example.org
SHIPMENTS AND RETURNS
Shipping within Spain
All deliveries within Spain will be shipped via different parcel carriers depending on the zone. Deliveries to Spain and the Balearic Islands are executed by Nacex, deliveries to the Canary Islands, Ceuta and Melilla are carried out through Correos
Specified delivery costs and estimated delivery period.
-Spain: 6,95€ (24H)
-Balearic Islands: 20€ (24h-48h)
-Canary Islands, Ceuta and Melilla: 11,99€ (48h-72h)
These delivery periods are guaranteed once your package leaves our warehouse.
The delivery periods from the main European warehouses to our facilities will depend on the brand.
- Yamaha: 24
- Honda: 24
- Suzuki: 24h-48h
- Kawasaki: 72h
- BMW: 48h
- Triumph: 72h
- KTM: 72h
- Grupo Piaggio: 4-5 days
- Kymco: 24-48h
- Sym: 5-6 days
All european shipments will be delivered via ASM, for the rest of the world Correos or DHL. The different shipping costs will be detailed in the shopping cart once the designated country and postcodes are selected.
Shipping costs by default are 39,99€. It is possible that you may have to pay extra when shipping as the final amount may vary depending on volume and weight. If the cost is extra, we will notify you of the total difference to be added via email. For now this is the only method as we cannot calculate precisely the final weight and volume.
The time difference and the stock status are main factors of shipping period, in some case we can ship on the next day of your purchase, but in other cases we need more time as parts may have to be ordered from the manufacturer, we would appreciate your understanding.
Where is your order?
The Nacex tracking service enables you to pinpoint the location of our package at any point in time via http://www.nacex.es/irHome.do, only for deliveries within Spain
If at the time of delivery you are not available at the designated address, the parcel carrier will leave a notice and will contact you to arrange an alternate delivery date.
If when the package is delivered there are visible defects or signs of damage caused in transport, or in case of a mistake of the delivered package, you must contact partsss.com (through our customer service email address email@example.com) in the following 72 hours from receiving the package to arrange a return of the affected product or products and with this the replacement of such or a refund of the amount paid for the product.
The client is responsible for customs costs and taxes associated with the designated country of the package.
The carrier or shipper can charge the customs costs and/or taxes of the delivery associated with the designated country when delivering the package.
Countries outside the European Community DO NOT INCLUDE customs costs and can be subject to additional tax charges.
Partsss.com IS NOT responsible for the clients errors during the selection of the specific motorbike parts to be replaced. Nevertheless, if in doubt when selecting a product, partsss.com will be at your disposal to advise you during the selection of the product either via our telephone +00 34 902 03 02 28 or emailing queries to firstname.lastname@example.org, to ensure the correct choice when selecting a replacement.
The customer will always be responsible for shipping charges when returning a product, unless the product is in poor condition or deteriorated which will have to be stated on the dispatch note. In the unlikely event of there being an error on our behalf, the customer will not be held responsible for return shipping charges nor the charges of the previous delivery.
In the event of receiving a product in poor condition, please contact partsss.com and you will be able to return the package, don’t forget to state the fact the product arrived in poor conditions.
At partsss.com we offer you various payment methods so you can choose the most comfortable for you. You may select your prefered method once you have verified the products in your shopping cart and introduced the necessary details.
PAYMENT VIA CREDIT/DEBIT CARD
When selecting this method, the purchase process will link up with our bank server (Servired), this way, the details are not held by partsss.com. They are sent directly via a secure protocol (HTTPS) throught to the bank who operates with partsss.com “CAIXABANK” This way we can offer you maximum security and trust towards us,
The amount will be charged on to your card as soon as you validate the payment.
In the event of a problem regarding the stock of your product, or any incident in the expedition, we will reemburse the amount corresponding to your credit card in no more than 15 days from the date of service/ purchase.
For security reasons, partsss.com reserves the right to deny any operation carried out with a credit card. In this case, we will proceed to transfer the corresponding amount on to the original card
PPAYMENT VIA BANK TRANSFER
If during the process you choose this payment method, your purchase will be on hold until confirmation of the transfer from our bank. From this date the delivery is prepared. Once you have completed your order, you will receive an e-mail with all the details regarding your purchase and the following bank details to carry out the transaction.
Beneficiary: Partsss Retail S.L.
Bank account Nº: 2100 8606 1902 0006 2822
IBAN: ES59 2100 8606 1902 0006 2822
BIC / SWIFT CODE: CAIXESBBXXX
To speed up and ensure bank transfers received from abroad, you must provide the issuer with the BIC and IBAN codes.
It is very important that in the Sender fields you indicate the following:
Order Nº - Name and Surname.
For example: Order nº 17234 - Maria Fernandez Martinez
It is equally important to notify us of the transfer, via our e-mail (email@example.com).
PAYMENT VIA PAYPAL
Partsss.com also allows the use of the rapid purchase service of PayPal. After clicking on the PayPal button, the validation of the payment is carried out through PayPals server and securely encrypted. Partsss.com is not held responsible for any error in the system during the procedure.
Cookies are small text files that are sent and stored on the hard drive of the users computer via the web browser when accessing a web page. Cookies provide important benefits to the company when providing information as they ease and speed up internet browsing. They also help to improve the quality of the services we offer our to users.
Types of cookies
According to the managing entity: They can be distinguished by being your own (to the website) or third party cookies.
According to the storage period on the customers browser: They can be login cookies (these are eliminated as soon as the user leaves the website), or persistent cookies that access during a certain period of time established by whom manages the cookie's.
According to their purpose: We can differentiate between technical cookies, personalization cookies or analysis cookies.
The following links displayed show cookie management on the main web browsers: